Refund policy
Refund & Returns Policy
At ELEVATION, every product is made to order, just for you. This means each item is crafted specifically when you place your order, which allows us to maintain quality and reduce waste.
Because our products are made to order, we are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size selected (please use our size guide before ordering)
- Minor colour variations between screen and print (this is normal for print-on-demand products)
We will always make it right if:
- Your item arrives damaged or defective
- Your item has a printing or manufacturing error
- You received the wrong item
- Your order is lost in transit
If any of the above apply, please contact us at elevejournal5@gmail.com within 14 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you.
How to contact us: Email: elevejournal5@gmail.com We aim to respond within 1–2 business days.
ELEVATION is committed to standing behind every product we make. If something isn't right, we'll fix it.